RETURNS AND REFUNDS

A request for a return or replacement must be made within 14 days of receiving your delivery. Any goods requiring refund or replacement must be returned within 14 days of the request. Please note that the delivery charge is not refundable for cancelled orders.

Once the goods are returned to Barsham Brewery, we will refund the cost of the goods within 14 days, we will refund the item’s value back to the original payment method. Refunds cannot be processed to a different debit or credit card.

If you decide you no longer wish to keep the goods ordered, you can return them back to us at your own expense. Please quote your original order number and date of order.

If returning by courier, we recommend you obtain proof of delivery and use a suitable service for the type of item being returned.

If we find the goods have not been returned in a fully re-saleable condition, we reserve the right to refuse a refund on the products affected.

Please note: Products with a best before date of less than two weeks from the date of delivery are not eligible for a refund.

Return address: Barsham Brewery, Estate Office, West Barsham, Fakenham, NR21 9NR, 01328 864459

FAULTY, DAMAGED, MIS-PICKED AND MISSING GOODS

If any product is faulty, damaged, or missing from your order, or you have received the wrong item(s) please contact us within 24 hours of delivery by emailing info@barshambrewery.co.uk or calling: 01328 864459, Monday to Friday, 9am - 5pm (excluding Public Bank Holidays).

For faulty, damaged and mis-picked products, a refund or replacement will be issued within 14 days of receipt of goods into the brewery. Missing goods will be reprocessed and delivered using our delivery service or refunded within 14 days.