Terms & conditions2017-06-28T11:35:21+00:00

Terms & Conditions

About Us

This web site is owned and operated by Jo C’s Norfolk Ale who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details:  Jo C’s Norfolk Ale. The Old Store, Walsingham Road, West Barsham, Fakenham, Norfolk. NR21 9NP. Phone: 01328 863854  Email: brewery@jocsnorfolkale.co.uk

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We use Royal Bank of Scotland WorldPay secure payments system to process all our website orders which we have chosen for it’s proven history of online transaction security across a wide range of selling platforms.
Via the RBS WorldPay gateway, we can accept Matercard, Mastercard Debit, JCB, Maestro, Visa Credit, Visa Debit and Visa Electron. Transactions with Jo C’s Norfolk Ale will be in Pounds Sterling (GBP). If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Age Restriction

In accordance with the Licensing Act 1964, it is an offence for any person under 18 to buy or attempt to buy intoxicating drinks. By placing an order you are confirming that you are 18 or over.

Product Specification

We make every effort to supply beers exactly as specified but reserve the right to supply beers of equal or superior value/quality.
Bottles and labels can and do vary and the images shown on the website may not be the same as current stock items. If the bottle or label is important please check before ordering.

Shipping And Handling

All orders are subject to a delivery charge.  View our delivery charges.

Delivery Schedule

All orders will be despatched within 4 working days from date of order and will be delivered using an overnight courier service. If there is a chance you may not be home to accept the delivery, please indicate a safe, cool place or alternatively, a neighbour that we may deliver to.

Please note: to ensure persons under the age of 18 do not take receipt of alchohol, deliveries need to be signed for by an adult.  Deliveries can NOT be left out in a named ‘safe place’. All deliveries are made via UK Mails SIGNED for service.

Fore more information, view our delivery information page.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security

We use a Worldpay secure payments system to process all our website orders which we have chosen for it’s proven history of online transaction security across a wide range of selling platforms.?

Guarantee

If for some reason you are not completely satisfied with your order, please contact us immediately and we will do everything we can to remedy the situation.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01328 863854 or write to us at
Jo C’s Norfolk Ale.
The Old Store,
Walsingham Road,
West Barsham,
Fakenham,
Norfolk. NR21 9NP

Privacy Policy

Jo C’s Norfolk Ale do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process.

You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.You are entitled to cancel your order within 7 working days for a full refund, including the cost of delivery.
Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days.

This cancellation policy does not affect your rights when we are at fault – for example, if goods are misdescribed. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.